Final Sales on all "specimens" or antiques.
For Ryan Matthew jewelry and accessories we offer only exchange or store credit. No returns.
If you are not delighted with your purchase, please mail the item in its original condition within 7 days of it confirmed arrival for store credit, less shipping costs.
To receive a store credit based on purchase price of the item(s):
1. All merchandise must be exchanged within 7 days (postmarked and shipped back to us within 7 days of confirmed arrival).
2. The merchandise must be in original unworn condition with all tickets attached.
We suggest that you insure your package for the full value of the merchandise as well as delivery confirmation and return it to us using the delivery service of your choice. To expedite your return and for purposes of security we recommend FedEx or UPS.
All sale merchandise is final sale.
All exchanges of merchandise must be sent to:
Attn: Ryan Matthew
159 Chrystie Street
New York, NY 10002
Once we receive your package, we will promptly issue you store credit. You will receive an e-mail with tracking information once your exchange has been processed.
Shipping & Delivery Policy
PLEASE NOTE: WE CANNOT SHIP TO PO BOXES! Also – a phone number is required to ship.
If there are any errors in the information that you provide, there may be shipping delays.
Ryan Matthew ships from Manhattan – so if you’re located nearby,
we recommend using FedEx Ground for the fastest delivery!
Orders may also be picked up at:
159 Chrystie street
New York NY 10002
Because all Ryan Matthew jewelry is made on a custom basis please allow between 5-7 business days for your shipment to go out.
All of our shipping options are insured, and shipping rates vary according to the weight and insured value of items purchased.
Types of available shipping include:
FedEx Ground: 1-5 business days (Monday thru Friday). Only available for orders under $1000.00)
FedEx 2nd Day Delivery: 2 business days (Monday thru Friday)
FedEx 2nd Day Delivery – Saturday guaranteed: 2 days (Must place order by 1 p. m. on Thursday)
FedEx Next Day Delivery: 1 business day (Monday thru Friday)